Returns & Shipping Policy – We-Tu Trading Post
Shipping Information
We currently ship within the United States. All orders are processed and shipped from the Eastern Pequot Reservation in North Stonington, CT. Orders typically ship within 3–5 business days of purchase, unless otherwise noted.
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Shipping Carriers: We primarily use USPS and UPS.
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Tracking: Once your order has shipped, you will receive an email with tracking information.
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Shipping Rates: Shipping rates are calculated at checkout based on weight, size, and destination.
If you require special shipping arrangements, please contact us before placing your order.
Returns & Exchanges
We take great pride in the quality of our deerskin rawhide and other materials. However, if there is an issue with your order, we are here to help.
Return Eligibility:
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Returns are accepted within 14 days of delivery.
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Items must be unused, unaltered, and in their original condition.
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Custom orders and cut rawhide are final sale and not eligible for return unless defective.
How to Request a Return:
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Email us at contact@wetutradingpost.com with your order number and a description of the issue.
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Once approved, you’ll receive return instructions.
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Buyer is responsible for return shipping costs unless the return is due to our error.
Upon receipt and inspection of the returned item, we will issue a refund or exchange, based on your preference.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 5 days of receipt. Send a photo of the issue and your order number to contact@wetutradingpost.com so we can resolve it promptly.
Questions?
We’re happy to assist with any questions about your order. Please contact us at contact@wetutradingpost.com or visit our Contact page.